Terms & Conditions
The terms governing the use of Velo Freightage shipping, delivery and logistics services.
Our service terms
These terms explain the basic responsibilities of Velo Freightage and our customers when arranging and using our shipping and logistics services.
1. Using our services
By requesting a quote, booking a shipment or using a Velo Freightage service, you agree to provide accurate and complete information about the shipment, sender and recipient.
You are responsible for ensuring that the information supplied to us is accurate and that you have the necessary authority to ship the goods.
2. Quotes and charges
Shipping charges may depend on factors including origin, destination, shipment type, weight, dimensions, service selected and any applicable additional charges.
A quote is based on the information supplied at the time of enquiry. Additional charges may apply if the actual shipment differs materially from the details provided.
3. Shipment preparation
Customers are responsible for preparing shipments appropriately for transportation and ensuring that goods are securely packaged, labelled and accompanied by required information or documentation.
4. Prohibited and restricted goods
Certain goods may be prohibited or restricted from transportation. Customers must not tender goods that cannot lawfully or safely be carried.
Where required, customers must provide accurate descriptions and any documentation necessary for regulatory, customs or transportation purposes.
5. International shipments and customs
International shipments may be subject to customs procedures, duties, taxes, inspections and other requirements imposed by the relevant authorities.
The sender is responsible for providing accurate shipment information and documentation. Customs clearance requirements and charges may vary according to the destination, contents and applicable laws.
6. Delivery
Delivery arrangements depend on the service selected, shipment characteristics, destination and operating conditions. Estimated delivery information is not a guarantee unless expressly stated otherwise in the applicable service agreement.
Delays may occur because of circumstances outside our reasonable control, including customs procedures, weather, transportation disruption or inaccurate delivery information.
7. Tracking information
Where tracking is available, shipment events and status information are provided to help customers follow the progress of a shipment. Tracking updates may not appear continuously and can vary according to the stage of transportation.
8. Loss, damage and claims
If a shipment is lost, damaged or otherwise affected, the customer should contact Velo Freightage as soon as reasonably possible and provide the shipment information and any supporting evidence requested.
Any liability for loss or damage is subject to the applicable service agreement, limitations of liability and any insurance or protection specifically purchased or provided for the shipment.
9. Customer responsibilities
- Provide accurate sender and recipient information.
- Declare shipment contents accurately.
- Package goods appropriately for transportation.
- Provide required customs or regulatory documentation.
- Pay applicable shipping and related charges.
10. Service availability
Velo Freightage may decline, suspend or restrict a shipment where required information is unavailable, the shipment presents a safety or compliance concern, payment requirements have not been met, or the service cannot reasonably be provided.
11. Privacy and customer information
Information provided when using our services may be used to process shipments, communicate with customers, provide support, manage accounts and meet applicable legal or regulatory obligations.
For more information about how personal information is handled, please refer to our Privacy Policy.
12. Changes to these terms
Velo Freightage may update these terms from time to time to reflect changes to our services, operations or applicable requirements. The latest version published on this website will apply to future use of our services unless otherwise stated.
13. Contact
If you have a question about these terms or a shipment arranged through Velo Freightage, please contact our support team through the contact information provided on our website.