Privacy Policy

Velo Freightage is committed to handling personal and business information responsibly. This Privacy Policy explains how we collect, use, and protect information when you use our website, request our services, track a shipment, or communicate with our team.

Information we collect

We collect information reasonably necessary to provide freight, logistics, pickup, delivery, shipment tracking, and customer support services. This may include names, contact details, business information, pickup and delivery details, shipment information, and information submitted through our website or support channels.

How we use information

Information is used to process and coordinate shipments, provide tracking updates, respond to enquiries, maintain service records, communicate important information, and improve the reliability and quality of our services.

Shipment and tracking information

Information relating to a shipment may be used to provide tracking updates and communicate the progress of a shipment through relevant stages of the delivery process, including pickup confirmation, shipment movement, operational updates, and delivery confirmation where applicable.

How information may be shared

Information may be shared where reasonably necessary to provide requested services, coordinate shipment movement, support operational processes, respond to customer requests, or meet applicable legal and security requirements.

Velo Freightage does not sell customer information to third parties for their independent marketing purposes.

Data security

We take reasonable administrative and technical measures to help protect information against unauthorised access, alteration, disclosure, or loss. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data retention

Information may be retained for as long as reasonably necessary to provide services, maintain appropriate operational and business records, resolve enquiries or disputes, and meet applicable obligations.

Your choices

You may contact Velo Freightage regarding information associated with your use of our services, including requests to access or correct information where appropriate. Requests for deletion may also be considered, subject to legitimate operational, security, legal, and record-keeping requirements.

Website information

When you use our website, certain technical information may be collected automatically to support website functionality, performance, and security. This may include information relating to your browser, device, and interaction with website features.

Changes to this Privacy Policy

Velo Freightage may update this Privacy Policy from time to time to reflect changes to our services, operations, or information practices. Any updated version will be published on this page.

Questions about privacy

If you have questions about this Privacy Policy or how Velo Freightage handles information, please contact us through our Contact page.