Help Center

Go to the Track Shipment page and enter the tracking number provided when your shipment was booked. The tracking page will show the latest recorded movement and shipment status.

Track a shipment →

Your tracking number is normally provided when the shipment is created. Check your shipping confirmation, receipt or other shipment documentation.

If you cannot locate it, contact Velo Freightage support with the sender and recipient details available to you.

Tracking information may remain unchanged while a shipment is between facilities or awaiting its next processing scan. If there has been no movement for an extended period, contact support and provide your tracking number so the shipment can be reviewed.

Delays can occur because of transportation conditions, operational issues, address problems, customs processing or circumstances outside the carrier's control.

Check your tracking information first. If the shipment remains delayed, contact support with the tracking number for assistance.

Address changes may be possible depending on the shipment's current location and delivery stage. Contact support as soon as possible if the address needs to be corrected.

Changes may not be possible once a shipment has reached the final delivery stage.

The available delivery options depend on the shipment and destination. A delivery attempt may be recorded and further instructions may be provided through the shipment status or by the delivery team.

If you are expecting an important shipment, make sure the delivery address and contact details are accurate.

Shipping charges can depend on several factors, including the collection location, destination, shipment weight, dimensions, service selected and any additional handling requirements.

For an accurate price, use the quote form with your shipment details.

Get a shipping quote →

Providing accurate shipment information helps us determine the appropriate service and price. Where applicable, include:

• Collection location
• Delivery destination
• Approximate weight and dimensions
• Type of item being shipped
• Preferred delivery service or timing

Larger shipments may require a freight service rather than a standard parcel service. The appropriate option depends on the size, weight, destination and handling requirements.

Contact us with the shipment details and we can advise on the available service.

Velo Freightage provides international shipping options for eligible destinations. Service availability, transit arrangements and requirements vary according to the origin, destination and shipment.

International shipments may also require additional documentation.

International shipments can require documents such as a commercial invoice, packing information or other paperwork depending on the shipment and destination.

Providing complete and accurate information helps reduce avoidable customs or processing delays.

Customs duties, taxes and other import charges may apply depending on the destination country's rules, the shipment contents and the declared value.

These charges are determined by the relevant customs authorities and are separate from the basic transportation charge unless otherwise stated in the shipping agreement.

Contact support as soon as possible and provide your tracking number along with details of the damage. Keep the shipment, packaging and contents until you receive further instructions, as they may be required when reviewing the issue.

Contact Velo Freightage support with your tracking number and shipment details. We can review the available shipment information and advise you on the next steps.

Contact support and include the relevant shipment or invoice information. Providing the tracking number or reference number will help us identify the transaction more quickly.

For questions that are not covered here, you can contact our support team through the Contact page. Include as much relevant information as possible, especially your tracking number when your enquiry concerns a shipment.

Contact support →